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The best way to help protect yourself from being caught out by a scam is knowing the warning signs and thinking before you act. We recommend that you terminate these calls immediately, or if directed to call your bank, always contact ANZ via a phone number or other contact details published on our website Whilst our fraud team may call customers from time to time to verify suspicious transactions like these, we will never ask you for sensitive banking details (like passwords, PINs, One-Time-Passwords etc) or to transfer money or download software or email you a link to login directly from an email or SMS.

Often the caller will have sourced personal information about you beforehand through a malicious email or SMS message sent in the days or weeks leading up to the call.

They will then convince you to share your card number, PIN, password, registration numbers or a one-time password (OTP).

They may appear professional and confident and will ask to identify you using bank procedures which appear legitimate.

The caller will panic you by saying your accounts are at risk and you urgently need to transfer funds to a different account.

You receive a cold call from an individual claiming to be from the bank’s fraud prevention team.

Retail, Business and Corporate banking customers may receive these texts/calls. We are seeing an increase in scams, often commencing with a text message or a phone call, which claim to come from ANZ.